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William H Brown Estate Agents in Norwich

5 Bank Plain
NORWICH
Norfolk
NR2 4SF
get directions to our office
William H Brown Estate agents Flagship office on Bank Plain, Norwich
opening times
Monday09:00 - 19:00 Tuesday08:30 - 19:00 Wednesday08:30 - 19:00 Thursday08:30 - 19:00 Friday08:30 - 18:00
Saturday09:00 - 17:00 Sunday10:00 - 15:00

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branch news Price guide week in villages in NR14 and NR8!

our Norwich branch

William H Brown Estate Agent in Norwich have an experienced team in all fields of property, offering a wide range of services. Whether you are looking to buy, sell, rent or let, we are here to help every step of the way, including mortgage services, home conveyancing, surveys and EPC's (Energy Performance Certificates). Our office is conveniently located on Bank Plain, opposite London Street in Norwich City Centre ...

why choose us?

  • Fantastic marketing packages available with professional photography and floor plans to make your property stand out from the rest!
  • Prominent flagship office located on Bank Plain in Norwich City Centre!
  • Residential sales, lettings, mortgage services, land & new homes and auctions all under one roof
  • Lettings team with over 25 years combined experience
  • William H Brown Lettings can help applicants looking to rent, landlords and buy to let investors.
  • NR7 & NR14 areas are in high demand!
  • 106 New applicants registered last week!
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thinking of selling or letting? book a free valuation

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meet the team

Russell Hill
Russell Hill
Board of Management Partner

Russell is a Board of Management Partner and has been in charge of the Norwich office for 6 years...

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Russell is a Board of Management Partner and has been in charge of the Norwich office for 6 years! He has over 14 years’ experience with William H Brown and leads a team of 19+ staff that consistently achieve the very best results!

Lewis Osborn
Lewis Osborn
Residential Sales Manager

Lewis is our Residential Sales Manager and has worked in our Norwich office since April 2016. He ...

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Lewis is our Residential Sales Manager and has worked in our Norwich office since April 2016. He has around 6 years of estate agency experience and assists in ensuring the office runs smoothly whilst supporting our fantastic sales team!

Mitchell Palmer
Mitchell Palmer
Senior Negotiator

Mitchell is one of our Senior Negotiators and has worked in our Norwich office since March 2020. ...

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Mitchell is one of our Senior Negotiators and has worked in our Norwich office since March 2020. He has around 4 years’ experience in estate agency and will always go above & beyond to help you with your property search!

Claire Creed
Claire Creed
Senior Negotiator

Claire is one of our fantastic Senior Negotiators and has worked for William H Brown since 2012. ...

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Claire is one of our fantastic Senior Negotiators and has worked for William H Brown since 2012. She currently works part time and has a wealth of estate agency knowledge, making her a huge asset to the Norwich team!

Henry Metcalf
Henry Metcalf
Trainee Negotiator

Henry is one of our Trainee Negotiators and started out in our Hellesdon office back in 2019. He ...

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Henry is one of our Trainee Negotiators and started out in our Hellesdon office back in 2019. He then moved over to our Norwich office as of August 2020 where he is known for always being friendly, helpful & eager to assist you with your move!

Mateusz Majerski
Mateusz Majerski
Trainee Negotiator

Mati is one of our Trainee Negotiators and has worked in our Norwich office since March 2020. He ...

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Mati is one of our Trainee Negotiators and has worked in our Norwich office since March 2020. He consistently offers superb customer service and has great knowledge of the local area!

Abbie Medlar
Abbie Medlar
Trainee Negotiator

Abbie has worked for our Norwich Branch since December 2020 and is one of our Trainee Negotiators...

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Abbie has worked for our Norwich Branch since December 2020 and is one of our Trainee Negotiators. She is settling into the team well and will be happy to assist you in finding your new home!

Samantha Harriman
Samantha Harriman
Senior Administrator

Sam is our Senior Administrator and has worked for William H Brown since April 2017. She runs the...

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Sam is our Senior Administrator and has worked for William H Brown since April 2017. She runs the admin team for the office and ensures that the office runs smoothly and compliantly. Sam is always able to assist the other members of the team and prides herself in the organisation of the office.

Sophie Barnes
Sophie Barnes
Administrator

Sophie has been an administrator for our Norwich office since September 2018 and works for both o...

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Sophie has been an administrator for our Norwich office since September 2018 and works for both our Sales and Select department. She is currently working towards becoming a Senior member of staff, and prides herself on the quality of her work!

Kelsey Mallett
Kelsey Mallett
Administrator

Kelsey has been one of our sales administrators since December 2019 and works extremely hard to e...

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Kelsey has been one of our sales administrators since December 2019 and works extremely hard to ensure our properties go live online correctly and in the right time scales!

Madeleine Harty
Madeleine Harty
After Sales Progressor

Maddie has worked with us since 2018 & began in our Hellesdon office as an administrator. She now...

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Maddie has worked with us since 2018 & began in our Hellesdon office as an administrator. She now covers the Norwich & Select branch after sales. Once a sale is agreed, Maddie takes over from the sales team and ensures our vendors & buyers are kept up to date with the progress of their sale/ purchase. She prides herself on ensuring all clients have a smooth transaction and is a huge asset to the team!

Andrew Wilson
Andrew Wilson
Mortgage Services Consultant

Andy has worked for William H Brown since 2017. He started out as a sales negotiator, before prog...

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Andy has worked for William H Brown since 2017. He started out as a sales negotiator, before progressing into a senior role and then training to be one of our Mortgage advisors. He has a wealth of estate agency knowledge, and prides himself on being hands-on & helpful throughout the whole house-buying process!

Luke Savins
Luke Savins
Lettings Branch Manager

Luke is our Lettings Branch Manager with 6 years of experience in the Norwich lettings market. Af...

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Luke is our Lettings Branch Manager with 6 years of experience in the Norwich lettings market. After being brought onboard in 2017 as a senior lettings negotiator he then quickly progressed to assistant manager and now lettings branch manager. Luke conducts all of the rental appraisals and is always happy to give advice to tenants and landlords regarding any aspect of lettings.

Sarah Wilson
Sarah Wilson
Lettings Branch Partner

Sarah has had an impressive career so far after joining the company 10 years ago as a Property Co...

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Sarah has had an impressive career so far after joining the company 10 years ago as a Property Coordinator, through hard work she has since progressed through numerous positions and is now the Lettings Branch Partner. Sarah enjoys sharing her lettings knowledge with landlords and tenants and helping them throughout the process. Sarah is currently on maternity leave but will be rejoining the office soon!

John Feltham
John Feltham
Area Lettings Manager

John is the Area Lettings Manger for both the Norwich and North Walsham branches. He started with...

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John is the Area Lettings Manger for both the Norwich and North Walsham branches. He started with the company in 2005 as a Lettings Negotiator and has worked through the ranks to become an Area Lettings Manager. John is an expert in his field, a landlord himself and will always make himself available to offer advice and answer any questions from his extensive knowledge of everything to do with property.

Brian Eglen
Brian Eglen
Lettings Negotiator

Brian is our Lettings Negotiator who has been with us since July 2018. Brian is a great character...

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Brian is our Lettings Negotiator who has been with us since July 2018. Brian is a great character and works hard and always goes out of his way to help our clients. He built up his reputation for customer service and was fondly known as 5* Brian due to the large number of 5* reviews his clients were leaving him. He is known for his commitment and passion for the job and can often be found at his desk working late into the evening to get the job done!

Habibur Bashir
Habibur Bashir
Trainee Lettings Negotiator

Habibur is a Trainee Lettings Negotiator who originally joined the team as a Trainee Lettings Vie...

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Habibur is a Trainee Lettings Negotiator who originally joined the team as a Trainee Lettings Viewer in July 2018. He has recently graduated from Anglia Ruskin University with a 1st class honours in business management. He has gained a lot of experience and knowledge throughout his time with the company and also helping his family with their investment properties. He is known for his friendly and helpful nature; he never fails to put a smile on the face of his colleagues and his clients!

Angel Hustwitt
Angel Hustwitt
Lettings Administrator

Angel is our Lettings Administrator who has been with the company since March 2019. After initial...

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Angel is our Lettings Administrator who has been with the company since March 2019. After initially joining as an apprentice, Angel flourished and has since proved herself time and time again as an incredible asset to the team; this led to her promotion to Lettings Administrator following our return from lockdown. Angel has excellent attention to detail and will always go out of her way to help others when needed. Angel is a great all rounder and a vital member of our team.

Hannah Clarke
Hannah Clarke
Lettings Administrator

Hannah is a Lettings Administrator who joined the team August 2020 and has recently finished her ...

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Hannah is a Lettings Administrator who joined the team August 2020 and has recently finished her Master's degree in Forensic Accounting from De Montfort University. Whilst studying, Hannah gained three years' experience in student letting by working in student accommodation. Hannah is keen to expand her knowledge in the rental sector and provide excellent customer service to all clients. Hannah is always happy to help and answer any questions.

Charles Beech
Charles Beech
Trainee Lettings Negotiator

Charlie is our Trainee Lettings Negotiator who joined the team in January 2021. Charlie studied i...

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Charlie is our Trainee Lettings Negotiator who joined the team in January 2021. Charlie studied in Norwich at University of East Anglia and even rented his student accommodation through us at William H Brown. Charlie currently lives in the Golden Triangle but has previously lived in Australia and in Germany where he ran a high end bar.

Edward Labrum
Edward Labrum
Lettings Lister

Edward is our Lettings Lister who joined the team in January 2021 and has been working in the pro...

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Edward is our Lettings Lister who joined the team in January 2021 and has been working in the property sector since he was 17. Edward has experience in lettings, sales and property management as well as being a landlord himself so is always happy to give the best advise to landlords and tenants.

Victoria Reek
Victoria Reek
Auctions Partner

Victoria was promoted to Auctions Manager in January 2012 after working in the department for two...

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Victoria was promoted to Auctions Manager in January 2012 after working in the department for two years and previously working within the property auction environment. Victoria’s background outside of estate agency was as cabin crew for British Airways and she acknowledges from this the importance of delivering a high standard of customer service to both vendors and auction buyers alike. Using her knowledge of the auction process and the East Anglia Auction Centre.

Emma Rose
Emma Rose
Auction Consultant

A member of the William H Brown Elite Club, Emma worked for William H Brown as a Senior Negotiato...

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A member of the William H Brown Elite Club, Emma worked for William H Brown as a Senior Negotiator for the past 30 years at our prestigious flagship Norwich branch before joining East Anglian Auction Centre as Auctions Instruction Manager in June 2014. She brings with her a wealth of experience and knowledge from a private treaty perspective and her consideration for customer care has ensured that the department remains focused on providing a high standard to both buyers and sellers alike.

Clare Clark
Clare Clark
Auctions Administrator

Clare joined the busy auction department in May 2016 with over 35 years administration experience...

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Clare joined the busy auction department in May 2016 with over 35 years administration experience. She is responsible for co-ordinating all aspects of auction administration, from compiling catalogue entries to the preparation of property legal packs, processing identification, handling all pre and post paperwork, bankings all whilst ensuring accuracy, attention to detail and a high level of customer service.

Rory Cambridge
Rory Cambridge
Trainee Lettings Negotiator

Rory is one of our Trainee Lettings Negotiators who joined the team in February 2021. Living in N...

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Rory is one of our Trainee Lettings Negotiators who joined the team in February 2021. Living in Norwich, Rory knows the area well. Paired with his 2 years’ experience in customer service, he prides himself with being happy to help both landlords and tenants.

find us

what's happening

at William H Brown Norwich

To find out more about any of our upcoming events please feel free to give us a call: 01603 760044

thinking of selling or letting? book a free valuation

book now

our customers

My flatmate and I were locked out of our flat this evening, luckily Brian was working late and saved the day! He gave us the spare key and we were able to get back into our home. He was understanding and humourous which made us feel a lot better. Sorry for interrupting your evening Brian! :)

Miss H, Norfolk,

Brian Found a new tenant very quickly for us. Would use again and recommend.

, Norfolk,

Excellent all round service, kept well informed at every stage, a very pleasant and hard working team. I highly recommend them, and wouldn't hesitate to use them again.

Mrs D, Norfolk,

As a first time buyer, the process of buying a house is terrifying. William H Brown’s staff have supported us the entire way and have been so helpful and kind. I couldn’t have asked for better service.

Miss H, Norfolk,

I had a very good experience with William H Brown team in Norwich. Selene and Liam were very helpful and positive throughout the conveyancing process. Despite there being a few legal issues to work through which delayed the transaction they stayed on the case and were regularly in touch to keep me up to date. Also Serena in the mortgage team was great and I was very impressed by how quickly she secured the mortgage offer. Thanks all for your help. I would definitely recommend you!

Mr W, Norfolk,

Viv and Billy have been great with my recent purchases. Top marks!

Mr F, .,

Well what can I say next, Andrew Wilson what a guy , has to be one of the most helpful and nicest guys you could ever want to deal with , he can not do enough for you and helps with details and situations as soon as they arrive .

Mr R, Norfolk,

Andrew Wilson at William H.Brown, Bank Plain, Norwich, did a great job in selling our house in a fast time frame. A number of other people also contributed; namely Adam, who went through all of the arrangements with us and Niki, who quickly corrected the advert when asked and fielded a number of calls well. Also a number of other people in the sales team who helped to advertise the property. This lead to an overall good experience in selling. I would recommend their services

Mr B, Norfolk,

Currently selling my property with William h brown and have to remark on how professional & helpful Andrew Wilson has been. Always available to answer questions & provide advice. Viv in the aftersales has kept me updated through the sales part as well. I have found that they are approachable and trustworthy, I’ve felt Andrew has prioritised my needs and always been available for any questions no matter how small. He’s always chatty and a charming young man with a lovely nature.

Mrs M, Norfolk,

I have been using W H Brown for my rental properties for years now and have always had a great experience. Sarah, John, Ellen, Luke & the rest of the team continue to meet my expectations and carry out thorough checks to find exactly the sort of tenants all landlords wish for. HIGHLY RECOMMENED

Mr P, Norfolk,

Chloe has been absolutely lovely sorting out a number of repair issues we've had in our property. She is always friendly and helpful, and for once I actually trust that the issues are being looked into and followed up with care and attention, rather than just being forgotten about after I hang up. Thank you so much Chloe for always doing your best to help us and alleviating my stressing! We really appreciate everything you've done and continue to do.

Miss Y, Norfolk,

I was really impressed and happy with the service I got from William H Brown when renting a property recently. Especially with the excellent customer service I received from Sarah Wilson, who did an out of hours viewing for me. She was very thorough and professional. I would definitely recommend them to anyone looking to rent or buy. Thank you

Ms M, Norfolk,

Excellent service for almost ten years from John and his team in the Lettings Department. My portfolio of houses and apartments have been let without issue or void periods to good quality tenants throughout my time with William H Brown. As a professional Landlord I would not consider using another company.

, Norfolk,

Dear Ellen, I must express my gratitude for your excellent service regarding setting-up the letting of my recently acquired flat at NR5. Not living nearby, it was difficult for me to arrange things but you helped me with everything I asked of you, and put my mind at ease. Your assistance was invaluable and made the process as easy and smooth as possible. I look forward to continuing to work with you in the future.

Mr L, Norfolk,

Cameron was really helpful with helping us to fix our boiler when we thought itwas broken due to severe weather. He was very patient and understanding and explained exactly what we needed to do to unfreeze it.

Ms E, Norfolk,

I let my properties through WHB in norwich and have found Cameron and Maddie to be extremely efficent, helpful and cheerful. Would recommend Mr P B

Mr B, Norfolk,

‘That’s great news that you have secured tenants for both properties. Thank you and well done!’

Ms L, Norfolk,

I would like to express my thanks to William H Brown for the quick and efficient way the sale of my property was dealt with. I felt that all the staff with whom I had dealings with were always most polite and helpful at all times. I will certainly have no hesitation in recommended William H Brown in the future.

Miss H, Norfolk,

Colleen Matthews was appointed as our new property manager early this year. She has been extremely helpful and resourceful dealing with quite difficult tenants and working out solutions with such a positive and friendly attitude. We very much appreciate her assistance.

Mrs R, Norfolk,

Priced the property well. Sold to second viewer. W H Brown were very helpful regarding solicitors queries and we were able to take documents into the branch to forward on, which we hoped would speed the process along {not so, no fault of W H Brown }. We and our purchaser both used in house solicitors which we were told would make things easier (Not so! Would not recommend). Although W H Brown can't fault them. Both Viv and Lewis at Norwich City branch were both more than helpful.

Mr J. & Mrs P, Norfolk,

Thank you very much to yourself, Sarah and your team for the swift action in locating the tenants and arranging this agreement.

Mrs H, Norfolk,

Myself & my partner are very satisfied with the service we received from William H Brown. From the viewing of the property, through to the purchase, we have been looked after. The key people involved have been Serina, who was very informative and helpful at the start and Hayley, our negotiator who helped us & listened to us. Both Serina & Hayley are very down to earth and easy to talk to & understand. There were two minor issues, but we would recommend WHB other potential sellers or buyers.

Miss E, Norfolk,

Dear Sarah, as regard your visit I must pass on my partner's comments, that although we had been visited by other agencies via the solicitors, you were the only representative who had appeared to have done any background work prior to your visit, you were informative and helpful unlike others and were able to give us a clear picture without judgement on what needed to be done. So thank you for your professionalism.

Ms B, Norfolk,

Maddie Rickhuss, renewals coordinator at Sequence has been very helpful in arranging a renewal of my tenancy agreement, with clear instructions and a smooth process. Thanks for all your help.

Ms M, Norfolk,

Rhiannon White of William H Brown deals with all of my properties. This last issue concerned my tenant having a radiator failure. The matter was co-ordinated by Rhiannon to be checked and repaired in a professional and speedy manner. The tenant then confirmed all was now working.

Mr D, Norfolk,

The team at William H Brown kept me up to date with my purchase throughout the process. It was my first time buying and I felt like I was in safe hands with them. I'd personally recommend them.

Mr G, Norfolk,

I found Adam Mixer particularly helpful, his estimate of the property value & realism about the likely kind of purchaser I found to be sound. The price I was offered for the services of somewhat over 1% I found to be fair & satisfactory, but this was the best rate that I was offered from the 3 estimates that I obtained. Lewis Osborn was also helpful. Overall I was pleased with the service. Should I need the services of an Estate Agent in the future I would contact William H Brown first.

Mrs M, Norfolk,

Lauren Thomas valued my property and put it on the market. Lauren came across really warm and friendly, she was lovely and the best agent by far of the three I had seen.

Miss H, Norfolk,

Selene, your care and support are very much appreciated. I have to thank William H Brown for introducing your job. In my opinion, it minimises misunderstandings, assures both sides, the vendor and the buyer. Also when it is necessary you get the solicitors moving.

Mr S, Norfolk,

Thank you Selene and team for all your help. Much appreciated!

Mr S. Dring & Miss S, Norfolk,

Thank you Selene Foster and team for all of your help! Much appreciated!

Mr S. Dring & Miss S, Norfolk,

I would like to thank Hayley Lyon and Lauren Thomas for the friendly, polite and efficient service they both provided during the purchases of my property Best wishes to both of you

Mr B, Norfolk,

Top service from David MacDuff and Hayley Lyon!

Mr G. Stocker & Miss C, Norfolk,

Fantastic communication and problem solving. Hayley was fabulous!!

Miss B, Norfolk,

Carley has been assisting us for the past several months and we would like to tell you that she has been outstanding. She has been able to empathise with our position while remaining professional & loyal to William H Brown. Carley is one of the most efficient people I have met, she has been fully committed in assisting us through some stressful periods & she has all the qualities you would wish for in a mortgage advisor. I would like to finish by adding that in our humble opinion she is an asset

Mrs B, Norfolk,

I have recently been helping my parents with the purchase of a property. I would like to say how impressed I have been with your after sales team, especially Selene. She has been so helpful and efficient and has ensured that any queries have been explained in a clear and precise way. Naturally buying a house is a stressful time but Selene's cheery manner has helped to both reassure and inform.

Mr & Mrs B, Kent,

To all the team at William H Brown. Thank you very much for your excellent service from beginning to end. You made selling my house much less stressful! Thanks again.

Mr & Mrs P, Norfolk,

I am writing to express my huge gratitude to James Nairne-Clark for his fantastic help in buying my first property. Not only did James find a perfect place for me but he also made the whole process a pleasure. He kept me informed at all times, his attitude was professional but friendly & I felt really taken care of, I really did not expect such fantastic treatment. I recommend WHB to all my friends & tell them about the quality of service I received from James & Michael Taylor-Brown.

Miss S, Norfolk,

We are so pleased with the service received by Rachel Slaughter, we purchased a property recently and to be frank the whole process was a nightmare from start to finish. Rachel has been amazing, consistently professional, friendly & extremely helpful, even though we called on numerous occasions she was always available to speak to us or returned our call almost instantly. I cannot thank her enough for making a stressful situation that little bit easier, she is truly an asset to your company.

Mr & Mrs J, Norfolk,