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William H Brown Estate Agents in Fakenham

Royal Oak House 18 Oak Street
NR21 9DY
get directions to our office
William H Brown Estate Agents in Fakenham, directly opposite Tesco and we are open weekdays until 6pm, Thursdays until 7pm and Saturdays until 4pm.
opening times
Monday08:30 - 18:00 Tuesday08:30 - 18:00 Wednesday08:30 - 18:00 Thursday08:30 - 19:00 Friday08:30 - 18:00
Saturday09:00 - 16:00 SundayClosed
01760 721655 Provided by William H Brown Swaffham

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our Fakenham branch

William H Brown, Fakenham are here to help you sell or rent your home or help you find the right property to buy or to let. Our enthusiastic and friendly team consists of Marcus De Souza (Branch Manager), Susan Baker (Listings Manager), Robert Scarff (Mortgage Services Manager), and Jade Brownley (Administrator).

We are located directly opposite Tesco and we are open weekdays until 6pm, Thursdays until 7pm and ...

why choose us?

  • Staff all live locally offering excellent knowledge of the area and provide out of hour appointments where possible.
  • Open Late on Thursdays until 7pm!
  • We offer a range of in-house services that include: lettings, mortgage services, auctions, surveys, home conveyancing, new homes and more.
  • Talk to us about our Unique Open House service, this is how we achieve fantastic prices on our properties.
  • Extra Online Marketing Packages available, inc professionally photos, floor plans and audio tours.
  • National coverage as part of an estate agency network with offices up and down the country.
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meet the team

Marcus De Souza
Marcus De Souza
Branch Manager

I joined the team in July 2018, adding over 10 years experience within estate agency across my ho...

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I joined the team in July 2018, adding over 10 years experience within estate agency across my home county Norfolk with extensive experience in all fields of estate agency, including property marketing and valuations. 2019 has been a good year for the branch, maintaining our position as the Number 1 selling office in the Fakenham area.

Susan Baker
Susan Baker
Instructions Manager

CURRENTLY ON MATERNITY LEAVE - Susan started at the Fakenham Branch in 2007. She has been an esse...

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CURRENTLY ON MATERNITY LEAVE - Susan started at the Fakenham Branch in 2007. She has been an essential part in Fakenham’s success over the years and becoming market leader in the town.

Michelle Ives
Michelle Ives
Residential Sales Manager

Michelle joined the Fakenham branch in 2012. Working her way quickly through the ranks to the pos...

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Michelle joined the Fakenham branch in 2012. Working her way quickly through the ranks to the position of Residential Sales Manager. Michelle is one of the companies top sales team members and specialises in assisting vendors secure their onward move. Living locally to Fakenham Michelle is another local expert

Robert Scarff
Robert Scarff
Mortgage Services Manager

First starting working for W H Brown in 2006, he has been working in the Fakenham branch for 13 y...

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First starting working for W H Brown in 2006, he has been working in the Fakenham branch for 13 years now. Robert has clients returning to benefit from his expert advice year after year and is a well known member of the local community.

Jade Brownley
Jade Brownley

Jade joined the company in April 2019, taking on an administrator role covering both the Fakenham...

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Jade joined the company in April 2019, taking on an administrator role covering both the Fakenham and Reepham branches. Having grown up in this area of Norfolk Jade has gained much local knowledge which she is able to use to her advantage daily. With an excellent customer service based background Jade is already an important part of the team supporting the sales teams and vendors.

Jason Minns-Ruddy
Jason Minns-Ruddy
Sales Negotiator

Jason joined the team in September 2019, coming from a background in hospitality with experience ...

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Jason joined the team in September 2019, coming from a background in hospitality with experience in face-to-face customer service. Growing up in the local area, Jason has plenty of local knowledge. Taking on the responsibility of office viewings and canvassing whilst training to work to our high standards.

Sally Green
Sally Green
Field Sales Manager

Sally has worked as an estate agent for over 26 years within various offices throughout Norfolk. ...

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Sally has worked as an estate agent for over 26 years within various offices throughout Norfolk. She joined William H Brown 16 years ago working as a Senior Negotiator and in recent years has undertaken a specialised New Homes sales role covering 6 branches in West Norfolk. Sally has experience in working with local and national developers providing her with a wealth of knowledge to give the best advice on pricing, marketing and sales strategies for all types of developments.

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our customers

Smooth stress free purchase I bought a property from William H Brown in Fakenham. As I was relocating from another county and had a 2.5 hour journey to view properties it was imperative that the agents communicated well and kept my appointments. And they certainly did. Grace was my point of contact - a warm, genuine lady without the hard sell that one can sometimes get. Marcus and Susan supported me too along the way. I would recommend their services.

Miss P, Bedfordshire,

Very satisfied with the efficient and friendly service. I would be happy to recommend them to everyone.

Mr C, Norfolk,


Mr M, Norfolk,

Dear Susan and Michelle, Thank you to you and your team in the work that you put into selling Brook Cottage. Thank you for your patience and for being pleasant and courteous at all times.

Miss B, London,

Dear Michelle I would like to thank you for your excellent work in the purchase of my home, you kept me informed of the position of the purchase and even went above and beyond. Thank you again

Mr D, Norfolk,

My mother, brother and I would like to thank your representatives Roy Clarke and James Webster (our first contact) for their help.

Mr W, Norfolk,

Just wanted to say thank you to you all for getting my property sold at last. I appreciated the proactive and patient approach your firm adopted. With best wishes for the future.

Mrs L, Norfolk,

Just want to say thank you for the email and personal comments, not the most straightforward of transactions but I want you to know it's been more than worth it. Me and my two boys love it, lots to do but it has the potential and most important it has a great karma. So a big thank you to you and the team you have been absolutely. superb throughout I can't speak more highly of your excellent communication, attention to detail and professionalism.

Ms H, Norfolk,

Hi Susan, Thank you for the wishes, we are certainly enjoying the new home. In regards to your query; feedback on services supplied by William H Brown Fakenham, we both feel that we were a valued customers and our business was important to the unit. There were a few hiccups in transit but those were to be expected. Overall customer satisfaction is excellent. May you and your team have a great festive season.

Mr & Mrs O, Norfolk,

Hi Susan, thank you very much for your service and continued support with our purchase. You have been very helpful with resolving all queries and ensured that we have had a smooth transaction.

Mr & Mrs G, Norfolk,

Dear Susan, thank you so much for all your efforts on our behalf. You presented our property most professionally in your well designed brochure. The team were all friendly and informative. We would certainly use your services again and would recommend your services to others.

Mrs C, Norfolk,

Hi Susan, just a note to thank you, it was all done very well. Please pass this on to your staff.

Mr & Mrs B, Norfolk,

We would like to thank you and your team at William H Brown for the very smooth sale of our cottage. We were at first a little apprehensive about selling at auction but you were so enthusiastic and helpful, and with everything going so smoothly, all our concerns were proved to be groundless. We wouldn't hesitate to use your services in the future.

Mr & Mrs V, Norfolk,

We have today deposited in our bank the proceeds from the sale of the above property. May we take this opportunity to thank you and your respective teams both at Fakenham and Norwich for all your help in achieving this. From the moment of our decision to auction, we were kept abreast of all the (rapid)developments and the advice to allow auctioneers discretion was entirely apposite and helpful. Everyone in the Fakenham office was friendly and helpful and we appreciated everything that was done.

Mr & Mrs M, Norfolk,

Susan - I found you and indeed all the staff at the Fakenham branch very efficient and friendly. Nothing was too much trouble and always polite even when clearly under pressure (not through their own making may I add!). I would have no hesitation in recommending anyone both seller or purchaser towards using William h Brown and their easy-to-use services.

Mr Clare C, Norfolk,

After Cathy's hard work she found us exactly what we were looking for and its been an absolute pleasure dealing with and nice to speak to someone who shows such an interest and is such a pleasure to deal with. Look forward to dealing with her again.

Mr & Mrs B, Norfolk,

I am very happy with the service provided by William H Brown. They have been helpful and always very friendly. Thank you especially to Susan and Michelle.

Mr & Mrs A, Norfolk,

We were more than happy with the service ad you kept us well informed all the way along. You were prompt with replies and we wouldnt hesitate to recommend you to others in the area. Many thanks for your assistance.

Mrs A, Lincolnshire,

I have found my dealings with William H Brown in relation to the purchase of Gardeners Cottage to be very efficient. Susan and Cathy were always polite and helpful and made the process of buying a house far less stressful than it might otherwise have been.

Ms & Mr M, Norfolk,

Excellent service, very professional and very helpful, would recommend all involved for any other work. House is awesome. Went over and above due to awkward seller to achieve sale. Michelle and Susan rock!

Mr & Mrs B, Norfolk,

Thank you so much for all your help and support with my purchase, dodgy phone and all! You've been absolutely magnificent (everyone!) and have been wonderful at a stressful time. With all best wishes for a wonderful new year in 2016.

Miss H, Norfolk,

I can honestly say I have been very impressed by how easy the process has been from start to finish. WH Brown were very keen to come and meet me and were well prepared with information about the housing market in the area. Once I'd agreed to put the house on the market, they followed up paperwork very efficiently and within a little over a week a buyer was found. They kept me up to date with the process and were on on the phone as soon as contracts exchanged. Overall a very professional service.

Mr T, East Sussex,

Thanks Sue and Michelle, you made everything go smooth and kept us well informed and ironed out alot of issues. Wouldn't hesitate in using you again.

Mr and Mrs C, Norfolk,

Thanks to Michelle and Susan for making a difficult move a lot easier. Well impressed with the service at the branch and if you are buying or selling would recommend them. Despite the difficulties with solicitors and the chain, the staff at Wilaim H Brown did their very best. Would definitely use them again.

Mr G, Norfolk,

Thank you to Susan and Michelle for your help on the purchase of our house. Despite a rocky start you were very helpful. Thank you again and Happy Christmas.

Mr & Miss H, Norfolk,

Thank you to you all for the fantastic service you have provided and the support.

Ms H, Norfolk,

I would like to thank you for the very positive approach you took to marketing my mother's house. I'm very grateful for all the work you've put into this.

Mrs W, Norfolk,

Thanks to Michelle and Susan for all their help. It took quite a while, but everything turned out fine in the end. They are very cheerful and friendly ladies and we appreciated their help. Best wishes.

Mr & Mrs P, Norfolk,

My dealings with W H Brown of Fakenham have been first class, very helpful & I shall certainly use them again.

Mr & Mrs & Mr & Mrs T, Norfolk,

I did not have high hopes....BUT what a pleasant surprise, William H Brown in Fakenham went over and above to help in the purchase of the property. From making appointments to meet us when it was convenient to us throughout the process, to always answering the phone or getting back to our enquiries. Susan was great at keeping us informed at what was happening and how things were progressing, including chasing people on our behalf. This is an excellent service that I can highly recommend.

Mr & Mrs F, Norfolk,

Thank you very much for helping us to sell the house, we are grateful for all your help, support and your commitment to us. You were all very helpful and a kind bunch.

Mrs W, Norfolk,

An absolutely fantastic professional service, your hard work and effort made our plans less stressful and work for us. We feel we have been treated as friends and not just as clients which we will continue to recommend your service and will use you for future plans.

Mr & Mrs E, Essex,

Thanks to the team effort of all WH Brown, Fakenham. A stressful time was made with less painful, due to a wonderful selling strategy. We ended up with a very good deal. Results for all concerned, would recommend this firm (branch) to anyone in this area.

Mr B, Norfolk,

I am writing to express my thanks to you, for the very professional way in which the sale was handled. I would like to especially express my gratitude to Michelle Ives, in 40 years of buying and selling houses in London and the East of England, I have never met anybody quite like her, for somebody so young to show such commitment and determination, without exposing to WHB to any negative issues and to make our sale happen was truly amazing.

Mr & Mrs B, Norfolk,

Many thanks to the whole team. Always happy to help with enquires. Susan has been very caring and considerate in her approach to our particular situation.

Mr & Mrs B, Norfolk,

Michelle Ives and all the staff at William H Brown, Fakenham could not have been more helpful and professional at every stage of the sale. Their local knowledge and precise market advice gave us confidence in them - which was fully justified by a very prompt sale at a very acceptable price. We would have no hesitation in recommending them to anyone

Mr & Mr S, Cambridgeshire,

From the first time we met Michelle she was really helpful and helped us negotiate a cottage. All along she has been in touch with us and the vendor to help us deal with some quite frustrating issues at times and went above and beyond what any estate agent we have worked with before. We felt she genuinely cared and has been in regular contact with us for the last three months. We would certainly advocate Michelle to anyone else who was considering buying or selling in her area.

Mr & Mrs L, Norfolk,

Thanks once again to you, Michelle and the rest of the team. Fantastic effort by all.

Mr G, Kent,

After 2 other estate agents couldn't sell our property W H Brown managed to get people through the door and sold it twice in the same day. From start to finish our member of staff was on the case from chasing solicitors to pushing the sale forward with continuous phone calls between all parties involved. We would use this estate agent again for there no nonsense approach, straight talking,and honest feedback.They get the job done.

Mrs M, Leicestershire,

Many thanks for all your help Michelle, you made it as easy as possible and if I move again I will certainly come to you!

Mrs B, Norfolk,

Thank you for all your help of 110% - it has been a pleasure doing business with you.

Mr & Mrs P, Norfolk,

Hi Susan, may I thank you for selling our property, keeping us in the loop, problem solving and when the sale stalled, resolving the issue. Many thanks!

Mr & Mrs G, Norfolk,

My thanks to Susan for understanding my position. She seized the moment by putting my property on the market just before Christmas when other agencies were closed. Michelle kept both the seller and the buyer informed and moved things along to suit all concerned parties.I am most grateful to you all. W H Brown has shown themselves to be a most efficient and professional team. I thoroughly recommend you all!

Mrs C, Berkshire,

We recently sold a property through this particular branch and found the whole procedure as painless as possible. The sale was not easy due to external issues but I found all the staff pleasant, polite, helpful and a credit to a profession which has historically been viewed with some distrust. In particular I must mention Michelle who has always been the most positive cheerful person I have ever had the pleasure to deal with.

Mr P, Norfolk,

During the house sale Michelle was always bright, cheerful and positive, she was a delight to speak to. Nothing was ever too much trouble for her and she always called back when she said she was going to. There were some stresses during the sale towards the end, as things were finally falling into place, she kept in touch daily to give the sale a final push through. A real treasure for William H Brown in Fakenham to hold onto very well done Michelle and thanks for everything.

Mr & Mrs H, Norfolk,

Dear Michelle. Thank you for all your help, I am very grateful for all you did for me. I love my new home.

Mrs R, Norfolk,

We were kept up to date with viewings and when a buyer came along we were kept updated on how things were progressing. Very satisfied with the service from the Fakenham branch.

Mr D, Norfolk,

If I were to buy or sell a property I would choose W H Brown again. All staff in the office were knowledgeable and approachable. Both Susan Baker and Michelle Ives worked above their remit to ensure a successful outcome for me.

Mrs R, Norfolk,

We have used William H Brown in Fakenham to purchase a property and have found all the staff who we have had contact with to be very helpful. In particular Michelle, she has been helpful and has responded to every query and e-mail from us quickly and professionally. We would be very happy to deal with William H Brown and Michelle again.

Mr & Mrs K, Norfolk,

This is a highly professional office which gave me advice and a lot of support finding builders and other trades to smooth the way.

Miss G, Norfolk,

Susan and Michelle did an excellent job in selling my property. I know they must have had 16 viewings or more and just kept going. They also were always prompt and helpful in their reactions and made sure the sale went ahead as quickly as possible.

Ms B, Germany,

Michelle was very helpful and welcoming when we first viewed the property, and was bubbly and very smiley every time we spoke. In which made the whole experience more relaxed and friendly. They kept us informed and up to date in a professional manner, me and my partner were very happy with the service and would definitely use them again.

Mr & Ms A, Norfolk,

We were brilliantly looked after by Michelle Ives, she was very efficient and informative, incredibly professional and when our first sale fell through she immediately leapt into action and we had sold it again by the end of the week. The whole process has been smooth and easy and this is mainly down to her work ethic and helpfulness. Michelle was friendly and a delight to work with and I would strongly recommend her to anyone. I would say she is a credit to your company.

Mr W, Norfolk,

Very helpful - no problems at all,

Mr T, Norfolk,

A big thank you to all at W H Brown for all your help in selling my house. It went through very quickly and am so pleased with the outcome. Thanks again.

Mr & Mrs B, Norfolk,

Excellant service, kept us upto date, very friendly service

Mr & Mrs F, Norfolk,

I found yourself and the staff friendly and helpful at all times and would recommend your company to anybody wishing to sell or buy a property.

Mr D, Norfolk,

Thank you so much for your enthusiastic handling of the sale. I'm so glad it all went through safely! I'd recommend William H Brown to other sellers

Ms G, Norfolk,

A brilliant service from Michelle and Susan, and Robert for handling the mortgage - we couldn't be happier! We'd happily recommend you to anybody. A lovely friendly branch of William H Brown, our first purchase couldn't have gone more smoothly Merry Christmas to you all

Mrs G, Norfolk,

Thank you for your help and cooperation and also for your expertise in securing the sale for us. You and your staff have been very pleasant and cheerful to deal with, and we wish you every success in the future.

Mr A, Norfolk,

Just wanted to say a big thank you for the support in making it such a smooth buying transition. I have appreciated how quickly you replied to my messages and in getting relevant information to me.

Mrs & Mrs D, Norfolk,

The staff are all very friendly and it is clear there is a small team who successfully manage a very busy office with many competing demands on their time. Michelle did her best to resolve queries and Susan Baker was particularly instrumental in bringing the whole transaction to conclusion especially during the more complex negotiations. She was key to ensuring that targets were met and could be relied upon to deliver. She was excellent at achieving results.

Mr & Mrs P, Norfolk,

I found yourself and staff friendly and helpful at all times and would recommend your company to anybody wishing to sell or buy a property.

Mr D, Norfolk,

Thank you so much for making everything run as smoothly as possible.

Mrs T, Norfolk,

I was impressed by the friendly and courteous service, good communication and very helpful staff.

Miss S, Norfolk,

Good communication throughout the length of the sale

Mr & Mrs P, Norfolk,

Everyone in the office has always been most helpful and really friendly - a pleasure to deal with. It is the most vibrant estate office I know and I will miss my visits! Thanks a million.

Miss O, Norfolk,

Many thanks to all staff. Had good communication throughout the length of the sale. Staff all friendly and well presented.

Mr & Mrs P, Norfolk,

If it was not for William H Brown helping us, we would never got the sale done.

Mr T, Norfolk,

Thank you, thank you, thank you for being so bubbly and helpful.

Miss L, Norfolk,

We are so pleased everything went through so quickly, thanks a lot...

Mr & Mrs S, Norfolk,