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  • Contact your local Sequence office who should be able to help you with any queries you may have.

    Search for a property to buy or to rent

    For anything else contact the Sequence Head Office who should be able to direct you to the relevant department, details below:

    Head Office

    Sequence (UK) Limited
    Cumbria House, 16-20 Hockliffe Street
    Leighton Buzzard
    Bedfordshire
    LU7 1GN
    T: 01525 218 500 
     

    If you have a RESIDENTIAL SALES complaint (relating to buying and selling a property)

    EA Compliance Department
    Connells Group
    Cumbria House
    16-20 Hockliffe Street
    Leighton Buzzard
    Bedfordshire
    LU7 1GN
    T: 01525 215 410
     

    If you have a LETTINGS complaint (relating to renting a property)

    Sequence Residential Lettings
    Customer Services
    1st Floor
    907 Walsall Road
    Great Barr
    Birmingham
    B42 1TN
    T: 0121 357 3143
     
    For General Lettings enquiries
    T: 01233 620633
     

    For RESIDENTIAL SALES and LETTINGS complaints; In the event that our company complaints procedure has been exhausted and you still remain dissatisfied, you should note that our Alternative Dispute Resolution entity for both sales and lettings complaints is;

    The Property Ombudsman
    Milford house
    43-55 Milford Street
    Salisbury
    Wiltshire
    SP1 2BP
    T: 01722 333306
     
     
    Mortgage and Insurance Services (including Lettings Insurance)
    Customer Relations Department
    Sequence (UK) Limited
    16-20 Hockliffe Street
    Leighton Buzzard
    Bedfordshire
    LU7 1GN
    T: 01525 244504
     
     

    If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

    The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:

    The Financial Ombudsman Service, Exchange Tower, London E14 9SR   T: 0800 023 4567

    Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint.  The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: customerrelations@sequencehome.co.uk
     
    For MEDIA ENQUIRIES email pr@sequencehome.co.uk or visit our press page for further details
     
     

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