Contact your local Sequence office who should be able to help you with any queries you may have.
For anything else contact the Sequence Head Office who should be able to direct you to the relevant department, details below:
In the event that our internal complaints handling procedures have been exhausted without resolution being achieved, you should note that the appropriate Alternative Dispute Resolution entity for both Residential Sales and Lettings complaints is:
The Property Ombudsman
43-55 Milford Street
Telephone 01722 333306
If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:
The Financial Ombudsman Service, Exchange Tower, London E14 9SR T: 0800 023 4567
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Residential Sales complaints procedure
Mortgage Services complaints procedure
Lettings complaints procedure
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