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Contact your local Sequence office who should be able to help you with any queries you may have.

Search for a property to buy or to rent

For anything else contact the Sequence Head Office who should be able to direct you to the relevant department, details below:

Head Office

Sequence (UK) Limited
Cumbria House, 16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T: 01525 218 500 
 

If you have a Complaint about the Residential Estate Agent (buying and selling a property)

Please contact:
EA Compliance Department
Connells Group
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
 
Telephone: 01525 215 410
 

If you have a Complaint about Letting Agent (about renting a property)

Please contact:
Sequence Residential Lettings
Customer Services
1st Floor
907 Walsall Road
Great Barr
Birmingham
B42 1TNB
 
Telephone: 0121 357 3143
 
For General Letting enquiries
Telephone: 01233 620633
 

In the event that our internal complaints handling procedures have been exhausted without resolution being achieved, you should note that the appropriate Alternative Dispute Resolution entity for both Residential Sales and Lettings complaints is: 

The Property Ombudsman
Milford house
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Telephone 01722 333306
Email: admin@tpos.co.uk 
www.tpos.co.uk

 
 
Mortgage and Insurance Services (including Lettings Insurance)
Customer Relations Department
Sequence (UK) Limited
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T: 01525 244504
 
 

If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:

The Financial Ombudsman Service, Exchange Tower, London E14 9SR   T: 0800 023 4567

Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint.  The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: customerrelations@sequencehome.co.uk
 
For MEDIA ENQUIRIES email pr@sequencehome.co.uk or visit our press page for further details
 
 

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